The box looked exciting....
This is what I received......
Instead of the veg curry I was hoping for I got chicken pie filling, the tinned ham turned out to be corned beef and the veg soup was chicken and noodle. So not much for me to eat there. There is, however, tinned salmon which I can eat, some peanuts for protein, and lots of sweet treats ;)
The tinned tomato soup was badly dented (we can have that for lunch today) but I was disappointed to find that almost every tin has a dent somewhere, luckily not the salmon though, so they will have to be used up sooner rather than later for safety reasons. It's not what I would expect from M & S food.....
I'm thinking:
Pasta bake
Quorn bolognese
Steak & Kidney with potatoes & veg (half the tin) for G
Steak & Kidney on a jacket potato (half the tin) for G
Chicken pie (if I can get ready made pastry at some point)
Salmon with parsley sauce, mash & veg
Lunches:
Beans on toast
Corned beef sandwiches
Tomato soup
The box cost £38.99 including delivery so not really very good value. Having said that, we did get tea, coffee and the rare toilet rolls! In comparison to my Morrisons box it can't compete for value especially in view of the dented tins though. I won't be ordering again.
Have you tried one of these boxes? How did yours compare with mine?
Gratitudes
For being able to get food of any kind delivered to the door
For the whole street coming out to clap at 8pm yet again last night
For feeling a bit more cheerful this morning despite the announcement of a further 3 weeks lockdown :)
Stay safe everyone wherever in the world you happen to be x
That's shoddy. Have you complained to them about it?
ReplyDeleteI have now ;)
DeleteThat's really disappointing. I agree with Scarlett, you should let them know about the wrong goods and dented tins.
ReplyDeleteI've just done it now.
DeleteNowhere near as good content wise as the Morrison's box. My son, DIL and their new baby get a Morrison's box every week now since you first recommended them and after I had mine.
ReplyDeleteAbsolutely right, Mrs LH, the Morrisons one is far better value. I've now put my sister onto them as she and hubby are 80 and struggling with shopping.
DeleteHow disappointing. Such a shame I must admit Scarlett has a good point, a complaint should be made about wrong goods and dents.
ReplyDeleteI've done it now MM :)
DeleteThat looks a bit disappointing to me. I think that a quick email to customer service might be wise. Stay safe and have a lovely weekend. x
ReplyDeleteIt took me an hour but I've done it Cherie :)
DeleteThat is disappointing. I'm always glad to have a cup of tea, but the dented tins would put me right off. I agree with the others, an email to customer service could be in order.
ReplyDeleteAbsolutely right. Email sent :)
DeleteSubstitutions are a gamble. I'm sure some staff members have a wicked sense of humour when they cant fulfil the order! 😜
ReplyDeleteI'm sure you are right Tania!
DeleteSorry there was so many substitutions.
ReplyDeleteGod bless.
It was the dents which got me a bit cross, Jackie, but email now sent...
DeleteStay safe x
That doesn't sound like a very good deal to me. It's a shame that they didn't have what you wanted. It makes me grateful for my citrus trees in the backyard. I do enjoy my box from our local co-op, but it is all produce from the local farmers.
ReplyDeletePoor value indeed Stephenie.
DeleteDo report the damage theyre usually really good customer service wise . M&S is a weird mix of hideously expensive , but they do have some really nice stuff among it , where else have i managed to get paneer for a decent curry and mr BHs Chinese in a box for his birthday this week
ReplyDeleteOh well done, kate, and happy birthday to Mr BH this week.
DeleteHonestly if I were you I would send a polite letter of 'complaint' worded carefully and suggesting they review their packaging maybe, or at the very least the standard of the tins they pick for these boxes.
ReplyDeleteThey do need to know about dissatisfaction so they can act on it and stop it in the future. What if you were someone who had wanted, or needed, to be able to store these tins for a long time, they would not have been suitable for this.
That is so true, Sue. It has taken me an hour to try to find the appropriate customer services email address (including online 'chat' with an assistant) but I have done as you suggest and also attached a photograph of the damaged items. Let's see what
Deletehappens now. After all, some people could be sending these food boxes as gifts to family members or friends too. It's not really good enough.
I forgot about that.
DeleteI had cause to contact M&S Head Office a couple of weeks ago over a totally different type of matter and it took me ages to find out how to get a simple email to them. They did respond quickly though.
That’s really quite expensive for what you got, let alone the damage. Hopefully you get a reply from M&S promptly:)
ReplyDeleteIt wasn't very good value, Ann, and I won't be ordering again :(
DeletePity about all those polystyrene packing chips too.
ReplyDeleteI have saved the chips for later Diana. They will be reused at some point in the future.
DeleteOf course, I know from reading the previous comments and your replies that you have complained about the order received, as well you should have done. With so many people now getting deliveries, some mishaps can be expected but should not go unreported. I do admire your resourcefulness in planning our meals from the delivery contents. We are able to go out to the grocery stores and sometimes I have meal planning in mind, but never plan in advance. I am thankful that we remain well and if it takes staying away from most folks, so be it (for now).
ReplyDeleteIt was the number of damaged tins which concerned me, Beatrice, and the fact that the outer box was undamaged so presumably damaged tins were being sent out willy nilly. Stay well x
Delete